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A change of delivery provider has caused delays for Feather & Black
Upmarket beds and bedroom furniture retailer Feather & Black has apologised to customers after a switch to a new logistics provider caused delays fulfilling orders.

 

The retailer said it was "aware of ongoing delivery problems some customers are experiencing" as it finalises the move of product from its old warehouse to that of Arrow XL, its new delivery partner.


Feather & Black — bought by Hilding Anders for £6.5 million at the turn of the year — said it offered its "sincere and genuine apologies to those affected."


In a statement posted on its website and social media channels, Feather & Black added: "We understand that some customers have also experienced difficulty getting through to our Customer Service team at this time. We’d like to apologise for this and assure you we are improving our telecom system and increasing the number of people answering calls."

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